Troubleshoot

 

Run Tegrity Diagnostics

 

Firefox prompting to re-install recorder? Fix: View Article

Having trouble with playback? General issues can usually be
resolved by clearing your browser’s history or cache: View Article

 

Playback issues requiring the Windows Media Player plugin:

Firefox missing WMP plugin message

Chrome missing WMP plugin message

Internet Explorer WMP plugin message, (Scroll to item #5)

 

Minimum computer requirements for viewing a Tegrity recording

Minimum computer requirements for making a Tegrity recording