Category Archives: Announcements

Respondus LockDown Browser

9/14/15 Update

The updated version of LockDown Browser (2.0) that was just recently released by the vendor has been giving some students problems. The fix for this issue is complex and a huge time drain for all involved – student, faculty and support.   Since we understand the time sensitive nature of exams we are NOT recommending the use Respondus LDB until the fix is released late this week (according to the vendor).

Here is how to remove Respondus Lockdown Browser from your exam.

  1. Go to COURSE TOOLS / Respondus Lockdown Browser
  2. Find the exam in questions and in the dropdown choose MODIFY SETTINGS
  3. Choose the bullet option that reads ” Don’t require Respondus LockDown Browser for this exam ” Click “Save and Close”

Here are some Bb Exam Settings you should consider instead of using Lockdown Browser.

Force Completion – If you select Force Completion, students must complete the test or survey when they launch it. Students may only access the test or survey ONE TIME. The Save function is available for students to save the questions as they work through them, but they may not exit and reenter the test or survey. In the instructions, Force Completion is noted and explained to students. If you do not enable Force Completion, students may save their progress, navigate away, and return to complete the test or survey.

If students accidentally close their browsers, leave the test or survey page, or lose power or their internet connections, they cannot continue. They must contact you to allow them to start over with a new attempt.

You may want to reserve the Force Completion option for when students are on campus taking a proctored test and connected to an Ethernet cable instead of Wi-Fi. If issues occur, an instructor can be available to reset the test.

Alternatively, use the Set Timer options to reduce receiving emails from panicked students who accidentally left a test or survey with Force Completion enabled.

Set Timer – Set a time limit for finishing a test or survey. Type the amount of time in the hours and minutes boxes. During a timed test, the time elapsed is displayed to students. As students approach the time limit, a one-minute warning appears.

When an attempt is complete, student completion time is available in the Test Information section.

If a student saves and exits the test, the timer continues. For example, if he begins the test on Tuesday, saves and exits it, then completes it on Thursday, his completion time will be 48 hours.

Auto Submit – If you set the timer, turn on Auto-Submit to automatically save and submit a test or survey when time expires. Without enabling auto-submit, students have the option to continue after time expires. Tests and surveys are flagged as submitted after the timer expired. You have the option to adjust the grade based on the time.

You may find it advantageous to use the Set Timer options and not the Force Completion option. For example, if a student loses his internet connection for 10 minutes on a timed test, at least he can access the test again and continue. If you enabled the Forced Completion option, he cannot access the test again and must contact you to reset the test.

Password – You can require and type a password for students to use to access a test or survey. Passwords have a limit of 15 characters and are case sensitive.


This is not widespread, but the updated version of LockDown Browser Version 2.0 has been a little “buggy” with some students. Again, a very small percentage of students are affected. It’s not uncommon for products to have a bug, and usually there are work-around solutions until the issue is resolved. We are in contact with the Respondus Technical Support team. {Students: If you experience either of the issues below, please submit a help ticket to ITCS Help Desk with Respondus LockDown Browser in your details, with the Course ID and name of the quiz. And please send an email to your instructor that you submitted a help ticket. Thank you.}

  • Scenario: Students may stall at the “Enter Password” page. This is a recent known issue with LDB and the Respondus LDB developers are working on a fix.
    • Students may not be able get to the quiz even if they continue to deny the password.  For students who still have the “older” version from summer or spring semester, they may be able to access the quiz.
  • Scenario: Students may get an error message during the test indicating “the instructor’s settings need to be fixed.”
    • Advise students, when logged into Blackboard via LDB, to make sure they go to the Content area where the quiz is located, rather than using a shortcut such as a notifications link or a calendar link to the quiz.
    • An aside – the Force Completion option in Test Options is not recommended. If Force Completion is checked, the student will never be able to log back in to the exam if temporarily bumped out. Auto Submit and the use of the timer is a better option.
  • URL for LockDown Browser Download: Is always updated in the “Blackboard Support” tab at the top of the Blackboard page, once the user logs in.

Please let us do the troubleshooting. If you get emails from students, please have them contact us at ecublackboard or submit a help ticket at If you have questions, please let us know.

Cindy Bowers

Matt Long

Top FAQ’s for Students Fall 2015

Blackboard FAQ’s for Students

question mark

  1. When will my course show up? I do not see my course (or courses).
    • It is up to the instructor when to make the course available. Some instructors make the courses available early and some wait until the first day of the semester.
    • If the instructor has sent an email stating the course is available, and it is still not showing, please contact the instructor. Some instructors make the courses available early and some wait until the first day of the semester.
  2. How do I log into Blackboard? I get a message that my username or password is incorrect.
    • Please submit a help ticket asking for assistance, and include your Banner number and your username.
  3. Will you please remove my Blackboard courses from last semester?
    • It is up to the instructor to make the past course unavailable; however, until that is done, students can hide past courses.
    • To hide past courses, click the little gear icon on your My Courses box on your landing page. This will take you to the Personalize: My Courses page. Uncheck the box in the Course Name column that you do not want to display in your list of courses. Click submit.
  4. I dropped and/or added a course. When will I see the change on My Blackboard?
    • Within 24 hours (except for the weekend), you should see the change, after Banner and Blackboard files are updated.
  5. I am supposed to use Respondus LockDown Browser to take a quiz. What is the link to download LDB on my computer? Please see the “Blackboard Support” tab once you are logged in to Blackboard – you’ll find the link there. Please do a fresh install at the beginning of each semester. If you have any problems, please submit a help ticket.
  6. Can you reset my Blackboard quiz? I lost my internet connection or Blackboard disconnected me.
    • No, we do not reset quizzes for students. Please contact your instructor about your quiz attempt.

See our Blackboard Blog page for Students.

For any technology-related questions, please submit a help ticket or call the Help Desk @ 328-9866.

Blackboard Support Team

Top Bb FAQ’s for Instructors Fall 2015

Prepping for Fall 2015

FAQ image




  1. How do I make my course available?
    • Control Panel > Customization > Properties > Set Availability > Yes
  2. How do I log into Blackboard? I get a message that my username or password is incorrect.
    • Please submit a help ticket asking for assistance, and include your Banner number and your username.
  3. How do I copy my course from one semester to the next? Go here.
  4. How do I merge (or collapse) two or more course sections? Go here.
  5. How do I add another instructor or a TA to the course?
    • Control Panel > Users and Groups > User > Find User to Enroll > Browse (type username only in the box), click Go > when you see the username, click the box and then Submit.
    • If that does not work, please send an email to with the username and role (TA or instructor). The Blackboard team will add your TA or instructor.
  6. How do I add Tegrity to my Blackboard course?
    • Visit and log in. On the right side, under Online Forms, you will find Tegrity Course Request.

For any technology-related questions, please submit a help ticket or call the Help Desk @ 328-9866.

Blackboard Support Team

LockDown Browser Tips for Instructors and Students

icon for LDB

LockDown Browser icon


LockDown Browser

Student Tips / Need to Know

The URL for downloading Respondus LockDown Browser is here: use this download link. Students must download LockDown Browser to their local computer. It is an easy install of a file that is not very large. If you get a suggestion to re-download LDB, there is no need to do an uninstall first; simply download LDB and follow the instructions on the screen. On the PC, you will see the LockDown Browser icon on your desktop. For Mac users, you will find LDB in your “Applications.”

To take an exam in LDB (whether on your personal computer or in an ECU computer lab), you will log into Blackboard via LockDown Browser. Go to the content area where your exam is located and click “Begin.”

  • The most common “error” for students: some students do not realize they need to enter Blackboard through LDB.
  • Students should do a fresh install at the beginning of each semester. There is no need to un-install LDB. Just re-install LDB.
  • LockDown Browser is installed on most campus lab computers.
  • You will see a “Check for Updates” option when you are logged into LDB. It is a always a good idea to click the option, and accept any update offered.

Instructor Tips / Need to Know

A recommended best practice is to include the download link to Respondus LockDown Browser in your course, or at least in an announcement. Share this blog post with students, too, so they have support resources.

Remind students to contact the Help Desk or Blackboard Support if they have any issues or questions. If you would like a sample quiz added to your course to give students a trial of using LDB, contact Cindy Bowers.

  • The most common “error” on the instructor’s side: Removing the LDB-created password under Test Options. Think of it as an invisible password, or the “lock” in LockDown Browser.
  • Do not share the LDB-generated password with students. If you want them to have a password for your exam, you can do that from the LDB tool under the Control Panel > Course Tools > Respondus LockDown Browser.
  • If any settings are changed (dates/times, number of attempts, any test settings at all), go back to the tool and look for a red “Fix It” error message. Control Panel > Course Tools > Respondus LockDown Browser. Simply click Fix It and the test will once again be available to students with the use of LDB.
  • If you do not see Respondus LockDown Browser in your course tools, go to Control Panel > Customization > Tool Availability. Check the Box next to Respondus LockDown Browser to make it available in your tools.
  • To get started using LDB for quizzes and exams, see instructions on our Blackboard Blog page for Faculty.

Support for LockDown Browser

Cindy Bowers

Matt Long

Help Desk 

Help Desk Phone 252-328-9866

Test Availability Exceptions

Test Availability Exceptions with Date/Time Availability Settings


We’ve noticed something that might confuse instructors when using Test Availability Exceptions in the Test Options in Blackboard. (It is a known issue in Blackboard; we don’t know yet when the fix will be available.)

SCENARIO: Instructor creates a quiz, sets date and time availability for opening on (example) 7/16/15, 11:00 AM, and closing down at 7/19/15, 11:00 PM. Instructor wants Student A to have early access to the quiz on 7/15/15, 11:00 AM (also closing down at 7/19/15, 11:00 PM). Test Availability Exceptions settings are in place for the quiz to open one day early for Student A. Instructor clicks Submit.

RESULT: Settings are perfect for all students, settings are perfect for Student A. However, after the instructor clicks submit, it appears that the quiz is available now to all students. See the screenshot below.

screenshot_testexceptionsREASSURANCE: When the instructor clicks the Student Preview icon at the top of the course page, the full student preview will not display the Quiz with the test availability exception. The Student Preview feature in Blackboard shows Blackboard from the student’s point of view.


Student Preview Mode

Again, the quiz will not appear to any students before the time/date availability. Only Student A will see the quiz the day before the other students.

Questions? Send us a note!

Timer Bar on Timed Quizzes

FIXED 5/22/15

ISSUE: We have discovered the Question Completion Status/Timer Bar floats on the bottom of the page for students taking timed exams. It may cover parts of the question, radio buttons, and/or answer boxes. This is happening for exams with the settings for “one question at a time” and “all questions on one page.”

SOLUTION: At this time, we are recommending the timer not be used on exams taken in Blackboard. We are working on a fix.

Exam with one question at a time

Exam with one question at a time

Exam is set to show all questions on one page

Exam is set to show all questions on one page

YouTube Mashup


The YouTube Mashup Tool does not work properly in Blackboard. Following are some options for adding a YouTube video to a Blackboard course:

Add a YouTube URL to a content area:

1) Copy the link from YouTube, and use the “Insert/Edit Embedded Media” icon to paste that link/URL address. Please see the first screenshot. 2) If you just want the link highlighted in your text box, see the second screenshot. Highlight your word(s) you want linked to the YouTube video, then click the “Insert/Edit Link” icon and add the hyperlink. We suggest the target link is set to “open in a new window” option. Then click Insert.

Use the embed Video option, add the URL

Use the embed Video option, add the URL


Add a link to a YouTube video



Full Student View, SafeAssign Update in Bb!

One long-awaited instructor feature and one often-used tool are the topics of this post.

  • A full and complete student view in your course, including a view of the gradebook, is now available. At last! Blackboard has a mini-video that we highly recommend watching. It’s a little over one minute in length, and it will provide a demo, plus give some hints. Please go here.
  • SafeAssignment is now included under the Assignment Tool. When you click “Add Assignment,” you will have the option to choose a regular assignment or a SafeAssignment. The change is not huge, but you can learn more here.
  • Anonymous Grading and Delegated Grading are also new features that may be of interest. If so, please go here.

Upon leaving full student view, this box will appear. Click this image to enlarge.

Summer Semester 2015 – List of Things to Do

notebookSummer Semester 2015 will be here shortly! Here are some Blackboard things that are helpful to know as you prepare for the start of the semester. You probably have a long list of things to do, so this whether you teach face to face, distance, or both, this info will help.

  • Scenario: You are ready to make your course available to students. Solution: Login to Blackboard. Go to your Summer course(s):

Course Availability

Go to the Control Panel. Next, click Customization > Properties > Set Availability. Under Duration, please leave Continuous checked; do not choose the date selection option. Courses are not made available automatically – each instructor decides when to turn the course on for the semester. ALSO, please make your Spring 2015 sites unavailable (same instructions).


Course Copy

  • Scenario: You want your Summer 2014 course content copied into your Summer 2015 course. Solution: Course Copy tool. You can do this yourself with the instructions in this Course Copy PDF. Cautions and important notes: Only do the course copy ONCE. Do not assume “it didn’t take” and repeat the process because it will result in duplicate or triplicate content. During peak times (pre-semester), it may take a little longer than you anticipate because many instructors are doing the same thing. IMPORTANT: Your destination course (SUMMER) will end in 201540, 201550, OR 201560, depending on the session. So, Summer 1 = 201540, Summer 11-week = 201550, Summer 2 = 201560. Please double-check those semester/session codes, to make sure you are copying to the correct semester. NOTES: 1) Do not course copy multiple times for “pieces” or “selections” of the source course. 2) Do not course copy if you want to import one or two or a few exams. Instead, use the export/import feature under Tests, Surveys, Pools. You’ll find instructions on importing/exporting tests on the Faculty Support or DE Faculty Support pages.
  • Scenario: You teach more than one section and use the exact content for each section and would like to avoid building duplicate courses. Solution: Section Merge. You can do this yourself with the instructions in this Section Merge PDF. You’ll find the Section Merge tab at the top of your Blackboard page once logged in (please see the screenshot below). Caution: Make sure you merge your sections ending in 201540, 201550, OR 201560, depending on the session/semester. You will be merging sections from the same session/semester. If you make a mistake, do NOT click Remove; choose Modify. Or contact the Bb Support Team.

Section Merge

  • Scenario: You use Tegrity for lecture capture, or want to use Tegrity, in your Blackboard course. Or you have Mediasite videos in your Bb course. Solution: Before you do a course copy or request a course copy, contact Allen Dennis or Percevial Murphy. Or visit ECU’s Tegrity Blog and/or Mediasite Blog.
  • Scenario: You are tired of seeing so many courses in your course list. Solution: Hide the courses you do not want to see. You can do this yourself with the instructions in this PDF document, How to Hide Past Courses.
  • Scenario: You would like to start using, or consider using, LockDown Browser to give online exams in a secure environment in order to deter academic dishonesty in online exams. Solution: Click the Blackboard Support tab at the top of your screen once logged into Blackboard. You’ll find a link for info, plus the URL to provide to students.
  • Blackboard Blog for PDFs, videos, etc. Faculty Support
  • Blackboard Blog for PDFs, videos, etc. DE Faculty Support
  • Blackboard Blog for PDFs, videos, etc. Student Support

Questions about anything? We’re here for you! Your Blackboard Support Team:

Spring Semester 2015 Start Dates


Spring Semester for ECU students starts January 12, 2015.

Brody School of Medicine Spring Semester schedule:

  • Classes for M1, M2, M3 begin January 5th.
  • Classes for M4 begin January 12th.

Note to students: It is up to each instructor when to make classes available. Some instructors open their Blackboard courses early, some wait until the first day of class. If you have received an email from an instructor notifying you that your Blackboard course is available, but it is not, please send a reply to the instructor letting him or her know that the course is not showing.