Category Archives: Blackboard 9

Email Sent From Blackboard

If you are a student who thinks you do not receive all emails from instructors, sent from Blackboard, OR if you are an instructor who hears from a student who says she/he does not receive all of your emails sent from Blackboard (including Announcements), please note:

The message from Blackboard is delivered successfully all the way to the student’s inbox, but may get automatically moved into the “clutter” folder, which is a feature that Microsoft turns on.  The clutter feature learns how the student interacts with messages and moves them automatically. This is something that can be turned off by the student in the Options area of the mailbox

This settings change is for the student email Office 365 only.

Questions? ecublackboard@ecu.edu

 

Spring 2016 Extra Things

INSTRUCTORS

As you prepare for the start of the semester, we have some helpful info about the Section Merge Tool, adding a TA to your course, FYI’s about Course Copy and Section Merge, and making your course available to students.

Did your Section Merge Tool option disappear? After some updates over the holiday break, we found that module reverted back to an optional, rather than permanent module. Simply choose “Add Module” from your Blackboard landing page. Then search for “Section Merge” on the left hand side of the page to add it back…

add module image

 

 

 

 

 

How to Add a TA (or User) to Your Course

Students are populated from feeds we get from Banner, so we’ll take care of adding students.  Adds and drops are also managed when we update the enrollment feeds. Do you need to add a TA (or a Course Reviewer or another role) to your course? The two screenshots below show how that is done. Occasionally, it still does not work for instructors so please do not hesitate to ask one of us to add the user for you – we’re happy to do so.

enroll user image

 

 

 

 

 

If you know the exact user ID, you can add it to the Username whitebox area. If not, or you are not sure, click the Browse button as in the screenshot below.

adduser2

 

 

 

 

 

Important Reminders When You Course Copy and/or Section Merge

  1. Course Copy
    1. Try to do it once; avoid multiple course copies or repeating the process. Course copying in pieces can result in problems (duplicate content, gradebook issues such as orphan columns that cannot be removed). Contact us with questions or issues.
    2. Here’s an “ideal” course copy, if you want all content and assessments/assignments included: Select All. UN-check Announcements. Choose the second radio button for Discussion Board (if you use the DB). Submit. That’s it.
    3. P.S. Your destination course ID should end in 201630, meaning Spring of 2016.
  2. Section Merge
    1. Your destination course ID should end in 201630, meaning Spring of 2016.
    2. If you found you merged the incorrect sections, do not choose Remove to make the change! It will remove/wipe out your course completely. Choose Modify, then dissociate or un-merge. Or, contact one of us and we’ll sure help.

Make Your Course Available to Students

We do not automatically turn your course on for students because you may want the course available one or two weeks before class starts, or you may want to wait until the first day of the semester. It’s the most common question we get from students pre-semester: “Why don’t I see my course in Blackboard?”

To make your course available, go to your course > Control Panel > Customization > Properties > SET AVAILABILITY > Make Course Available > Yes. And please go back to your Fall 2015 courses and choose No for availability.

make course available image

Your Blackboard Team…

Matt Long longm@ecu.edu

Cindy Bowers bowersc@ecu.edu

Adam Brewer brewera@ecu.edu

ecublackboard@ecu.edu

Summer 2016 Things to Do

Instructors: Prepping for Summer 2016

faq screenshot

 

 

The 6 Most Commonly Asked Questions from Instructors > Pre-Semester

  1. How do I make my course available to students?
    • Control Panel > Customization > Properties > Set Availability > Yes
  2. How do I log into Blackboard? I get a message that my username or password is incorrect.
    • Please submit a help ticket asking for assistance, and include your Banner number and your username.
  3. How do I copy my course from one semester to the next? Go here.
  4. How do I merge (or collapse) two or more course sections? Go here.
  5. How do I add another instructor or a TA to the course?
    • Control Panel > Users and Groups > User > Find User to Enroll > Browse (type username only in the box), click Go > when you see the username, click the box and then Submit.
    • If that does not work, please send an email to ecublackboard@ecu.edu with the username and role (TA or instructor). The Blackboard team will add your TA or instructor.
  6. How do I add Tegrity to my Blackboard course?
    • Visit https://ithelp.ecu.edu/ and log in. On the right side, under Online Forms, you will find Tegrity Course Request.
  7. New!! (1/16/16):
    1. If you notice the SafeAssign green-check icon is missing in your 2016 courses, there is nothing wrong. SafeAssign is a submission option when creating an actual assignment, and after our last building block update the green icon is a thing of the past. The assignment icon is the same for a SafeAssignment and regular Assignment.
  8. Drops & Adds – How does that work? We update the Blackboard feeds frequently at the beginning of the semester, syncing data with Banner. The drops and adds are updated from Banner – you do not need to remove or add students.

For any technology-related questions, please submit a help ticket or call the Help Desk @ 328-9866.

To search for Blackboard training sessions, please log into ECU’s Cornerstone Portal for training. If you do not see what you need, please contact one of us for a desk-side or small group departmental training session.

Blackboard Support Team

Roles in Blackboard

Now and then we get asked about the roles in ECU’s Blackboard and the permissions that go along with the roles. The Faculty Senate Manual also has a section on standard operating procedures for access to Blackboard. Here is a list to provide an explanation:

Instructor

Instructors have access to all areas in the Course Control Panel. This role is assigned to the person developing, teaching or facilitating the class. If a course is unavailable to students, the Instructor may still access the course. The Instructor can add and remove guests from the course. An instructor should not modify student enrollments, which are controlled through Banner, and added to Blackboard by ITCS.

TA (Teaching Assistant)

Same as Instructor with the exception of: The TA cannot enroll or remove users from the course. TA’s cannot bulk delete or copy content. TA’s cannot elevate another user’s privileges/permissions or add other users.

Course Builder

The Course Builder has access to most areas of the Course Control Panel. This role is appropriate for a research assistant or to an assistant who has limited responsibilities, but should not have access to student grades.

Note: If the course is unavailable to Students, a Course Builder can still access the course. A Course Builder cannot remove an Instructor from a Course.

Grader

The Grader has limited access to the Course Control Panel. A Grader would assist the Instructor in the creation, management, delivery, and grading of Assessments and Surveys. A Grader may also assist the Instructor with adding manual entries to the Online Gradebook.

Note: If a course is unavailable to students, the course will appear in the My Courses module and Course list for a user with the role of Grader, but the Grader will not be able to enter the course until the course is available.

Course Reviewer

The course reviewer has full access to review all course content, tool areas and gradebook data. But, this role cannot delete any course content.  The purpose of this role is for internal unit or program review.

Outside Course Reviewer

The Outside course reviewer has full access to review all course content in the available mode or unavailable mode.   But, this role cannot delete course content, view the gradebook or look up users.  The purpose of this role is for an external review of a unit or program focusing purely on course content.

Guest

Users with the role of Guest have no access to the Course Control Panel, Grade Center, or any Content area that has a gradable item. If Guest access is enabled by the System Administrator, an Instructor can make areas within a course accessible to Guests*. For external accounts or non-ECU guests, please see the note below.

* If an instructor desires a Guest in the course, there is a setting that needs changed for the Guest to see the course: Control Panel > Customization > Course and Observer Access > change No to Yes for Guest Access.

Note: External accounts for guests with Instructor, TA, Course Builder, or Grader access are only created by Matt Long, ITCS Blackboard Administrator. In order to request an External user account for a guest, the instructor of record must complete the Blackboard External Access Request form within the Online Help Desk ticketing system (in the Online Access Forms area). The Office of the Registrar must approve all External Account Requests. Each external guest must complete and return a Statement of Confidentiality.

Student

A user with the role of Student has no access to any areas on the Course Control Panel. The Student has access only to his or her gradebook and course content and assessments made available by the Instructor.

FERPA Note: An enrolled student in a course should not be switched to the role of TA because of access to the gradebook with all student data and access to personally identifiable information of other students. As well, the role of TA would allow the ability to view, revise and/or delete course content and gradable items, which may compromise the integrity of exams and other assessments.

Questions? ecublackboard@ecu.edu

Top FAQ’s for Students Fall 2015

Blackboard FAQ’s for Students

question mark

  1. When will my course show up? I do not see my course (or courses).
    • It is up to the instructor when to make the course available. Some instructors make the courses available early and some wait until the first day of the semester.
    • If the instructor has sent an email stating the course is available, and it is still not showing, please contact the instructor. Some instructors make the courses available early and some wait until the first day of the semester.
  2. How do I log into Blackboard? I get a message that my username or password is incorrect.
    • Please submit a help ticket asking for assistance, and include your Banner number and your username.
  3. Will you please remove my Blackboard courses from last semester?
    • It is up to the instructor to make the past course unavailable; however, until that is done, students can hide past courses.
    • To hide past courses, click the little gear icon on your My Courses box on your landing page. This will take you to the Personalize: My Courses page. Uncheck the box in the Course Name column that you do not want to display in your list of courses. Click submit.
  4. I dropped and/or added a course. When will I see the change on My Blackboard?
    • Within 24 hours (except for the weekend), you should see the change, after Banner and Blackboard files are updated.
  5. I am supposed to use Respondus LockDown Browser to take a quiz. What is the link to download LDB on my computer? Please see the “Blackboard Support” tab once you are logged in to Blackboard – you’ll find the link there. Please do a fresh install at the beginning of each semester. If you have any problems, please submit a help ticket.
  6. Can you reset my Blackboard quiz? I lost my internet connection or Blackboard disconnected me.
    • No, we do not reset quizzes for students. Please contact your instructor about your quiz attempt.

See our Blackboard Blog page for Students.

For any technology-related questions, please submit a help ticket or call the Help Desk @ 328-9866.

Blackboard Support Team

Top Bb FAQ’s for Instructors Fall 2015

Prepping for Fall 2015

FAQ image

 

 

 


  1. How do I make my course available?
    • Control Panel > Customization > Properties > Set Availability > Yes
  2. How do I log into Blackboard? I get a message that my username or password is incorrect.
    • Please submit a help ticket asking for assistance, and include your Banner number and your username.
  3. How do I copy my course from one semester to the next? Go here.
  4. How do I merge (or collapse) two or more course sections? Go here.
  5. How do I add another instructor or a TA to the course?
    • Control Panel > Users and Groups > User > Find User to Enroll > Browse (type username only in the box), click Go > when you see the username, click the box and then Submit.
    • If that does not work, please send an email to ecublackboard@ecu.edu with the username and role (TA or instructor). The Blackboard team will add your TA or instructor.
  6. How do I add Tegrity to my Blackboard course?
    • Visit https://ithelp.ecu.edu/ and log in. On the right side, under Online Forms, you will find Tegrity Course Request.

For any technology-related questions, please submit a help ticket or call the Help Desk @ 328-9866.

Blackboard Support Team

Test Availability Exceptions

Test Availability Exceptions with Date/Time Availability Settings

7.14.2015

We’ve noticed something that might confuse instructors when using Test Availability Exceptions in the Test Options in Blackboard. (It is a known issue in Blackboard; we don’t know yet when the fix will be available.)

SCENARIO: Instructor creates a quiz, sets date and time availability for opening on (example) 7/16/15, 11:00 AM, and closing down at 7/19/15, 11:00 PM. Instructor wants Student A to have early access to the quiz on 7/15/15, 11:00 AM (also closing down at 7/19/15, 11:00 PM). Test Availability Exceptions settings are in place for the quiz to open one day early for Student A. Instructor clicks Submit.

RESULT: Settings are perfect for all students, settings are perfect for Student A. However, after the instructor clicks submit, it appears that the quiz is available now to all students. See the screenshot below.

screenshot_testexceptionsREASSURANCE: When the instructor clicks the Student Preview icon at the top of the course page, the full student preview will not display the Quiz with the test availability exception. The Student Preview feature in Blackboard shows Blackboard from the student’s point of view.

screenshot

Student Preview Mode

Again, the quiz will not appear to any students before the time/date availability. Only Student A will see the quiz the day before the other students.

Questions? Send us a note!

Timer Bar on Timed Quizzes

FIXED 5/22/15

ISSUE: We have discovered the Question Completion Status/Timer Bar floats on the bottom of the page for students taking timed exams. It may cover parts of the question, radio buttons, and/or answer boxes. This is happening for exams with the settings for “one question at a time” and “all questions on one page.”

SOLUTION: At this time, we are recommending the timer not be used on exams taken in Blackboard. We are working on a fix.

Exam with one question at a time

Exam with one question at a time

Exam is set to show all questions on one page

Exam is set to show all questions on one page

YouTube Mashup

5/18/15

The YouTube Mashup Tool does not work properly in Blackboard. Following are some options for adding a YouTube video to a Blackboard course:

Add a YouTube URL to a content area:

1) Copy the link from YouTube, and use the “Insert/Edit Embedded Media” icon to paste that link/URL address. Please see the first screenshot. 2) If you just want the link highlighted in your text box, see the second screenshot. Highlight your word(s) you want linked to the YouTube video, then click the “Insert/Edit Link” icon and add the hyperlink. We suggest the target link is set to “open in a new window” option. Then click Insert.

Use the embed Video option, add the URL

Use the embed Video option, add the URL

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Add a link to a YouTube video

 

 

Full Student View, SafeAssign Update in Bb!

One long-awaited instructor feature and one often-used tool are the topics of this post.

  • A full and complete student view in your course, including a view of the gradebook, is now available. At last! Blackboard has a mini-video that we highly recommend watching. It’s a little over one minute in length, and it will provide a demo, plus give some hints. Please go here.
  • SafeAssignment is now included under the Assignment Tool. When you click “Add Assignment,” you will have the option to choose a regular assignment or a SafeAssignment. The change is not huge, but you can learn more here.
  • Anonymous Grading and Delegated Grading are also new features that may be of interest. If so, please go here.
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Upon leaving full student view, this box will appear. Click this image to enlarge.