Category Archives: LockDown Browser

Respondus LockDown Browser

9/14/15 Update

The updated version of LockDown Browser (2.0) that was just recently released by the vendor has been giving some students problems. The fix for this issue is complex and a huge time drain for all involved – student, faculty and support.   Since we understand the time sensitive nature of exams we are NOT recommending the use Respondus LDB until the fix is released late this week (according to the vendor).

Here is how to remove Respondus Lockdown Browser from your exam.

  1. Go to COURSE TOOLS / Respondus Lockdown Browser
  2. Find the exam in questions and in the dropdown choose MODIFY SETTINGS
  3. Choose the bullet option that reads ” Don’t require Respondus LockDown Browser for this exam ” Click “Save and Close”

Here are some Bb Exam Settings you should consider instead of using Lockdown Browser.

Force Completion – If you select Force Completion, students must complete the test or survey when they launch it. Students may only access the test or survey ONE TIME. The Save function is available for students to save the questions as they work through them, but they may not exit and reenter the test or survey. In the instructions, Force Completion is noted and explained to students. If you do not enable Force Completion, students may save their progress, navigate away, and return to complete the test or survey.

If students accidentally close their browsers, leave the test or survey page, or lose power or their internet connections, they cannot continue. They must contact you to allow them to start over with a new attempt.

You may want to reserve the Force Completion option for when students are on campus taking a proctored test and connected to an Ethernet cable instead of Wi-Fi. If issues occur, an instructor can be available to reset the test.

Alternatively, use the Set Timer options to reduce receiving emails from panicked students who accidentally left a test or survey with Force Completion enabled.

Set Timer – Set a time limit for finishing a test or survey. Type the amount of time in the hours and minutes boxes. During a timed test, the time elapsed is displayed to students. As students approach the time limit, a one-minute warning appears.

When an attempt is complete, student completion time is available in the Test Information section.

If a student saves and exits the test, the timer continues. For example, if he begins the test on Tuesday, saves and exits it, then completes it on Thursday, his completion time will be 48 hours.

Auto Submit – If you set the timer, turn on Auto-Submit to automatically save and submit a test or survey when time expires. Without enabling auto-submit, students have the option to continue after time expires. Tests and surveys are flagged as submitted after the timer expired. You have the option to adjust the grade based on the time.

You may find it advantageous to use the Set Timer options and not the Force Completion option. For example, if a student loses his internet connection for 10 minutes on a timed test, at least he can access the test again and continue. If you enabled the Forced Completion option, he cannot access the test again and must contact you to reset the test.

Password – You can require and type a password for students to use to access a test or survey. Passwords have a limit of 15 characters and are case sensitive.


This is not widespread, but the updated version of LockDown Browser Version 2.0 has been a little “buggy” with some students. Again, a very small percentage of students are affected. It’s not uncommon for products to have a bug, and usually there are work-around solutions until the issue is resolved. We are in contact with the Respondus Technical Support team. {Students: If you experience either of the issues below, please submit a help ticket to ITCS Help Desk with Respondus LockDown Browser in your details, with the Course ID and name of the quiz. And please send an email to your instructor that you submitted a help ticket. Thank you.}

  • Scenario: Students may stall at the “Enter Password” page. This is a recent known issue with LDB and the Respondus LDB developers are working on a fix.
    • Students may not be able get to the quiz even if they continue to deny the password.  For students who still have the “older” version from summer or spring semester, they may be able to access the quiz.
  • Scenario: Students may get an error message during the test indicating “the instructor’s settings need to be fixed.”
    • Advise students, when logged into Blackboard via LDB, to make sure they go to the Content area where the quiz is located, rather than using a shortcut such as a notifications link or a calendar link to the quiz.
    • An aside – the Force Completion option in Test Options is not recommended. If Force Completion is checked, the student will never be able to log back in to the exam if temporarily bumped out. Auto Submit and the use of the timer is a better option.
  • URL for LockDown Browser Download: Is always updated in the “Blackboard Support” tab at the top of the Blackboard page, once the user logs in.

Please let us do the troubleshooting. If you get emails from students, please have them contact us at ecublackboard or submit a help ticket at If you have questions, please let us know.

Cindy Bowers

Matt Long

Top FAQ’s for Students Fall 2015

Blackboard FAQ’s for Students

question mark

  1. When will my course show up? I do not see my course (or courses).
    • It is up to the instructor when to make the course available. Some instructors make the courses available early and some wait until the first day of the semester.
    • If the instructor has sent an email stating the course is available, and it is still not showing, please contact the instructor. Some instructors make the courses available early and some wait until the first day of the semester.
  2. How do I log into Blackboard? I get a message that my username or password is incorrect.
    • Please submit a help ticket asking for assistance, and include your Banner number and your username.
  3. Will you please remove my Blackboard courses from last semester?
    • It is up to the instructor to make the past course unavailable; however, until that is done, students can hide past courses.
    • To hide past courses, click the little gear icon on your My Courses box on your landing page. This will take you to the Personalize: My Courses page. Uncheck the box in the Course Name column that you do not want to display in your list of courses. Click submit.
  4. I dropped and/or added a course. When will I see the change on My Blackboard?
    • Within 24 hours (except for the weekend), you should see the change, after Banner and Blackboard files are updated.
  5. I am supposed to use Respondus LockDown Browser to take a quiz. What is the link to download LDB on my computer? Please see the “Blackboard Support” tab once you are logged in to Blackboard – you’ll find the link there. Please do a fresh install at the beginning of each semester. If you have any problems, please submit a help ticket.
  6. Can you reset my Blackboard quiz? I lost my internet connection or Blackboard disconnected me.
    • No, we do not reset quizzes for students. Please contact your instructor about your quiz attempt.

See our Blackboard Blog page for Students.

For any technology-related questions, please submit a help ticket or call the Help Desk @ 328-9866.

Blackboard Support Team

LockDown Browser Tips for Instructors and Students

icon for LDB

LockDown Browser icon


LockDown Browser

Student Tips / Need to Know

The URL for downloading Respondus LockDown Browser is here: use this download link. Students must download LockDown Browser to their local computer. It is an easy install of a file that is not very large. If you get a suggestion to re-download LDB, there is no need to do an uninstall first; simply download LDB and follow the instructions on the screen. On the PC, you will see the LockDown Browser icon on your desktop. For Mac users, you will find LDB in your “Applications.”

To take an exam in LDB (whether on your personal computer or in an ECU computer lab), you will log into Blackboard via LockDown Browser. Go to the content area where your exam is located and click “Begin.”

  • The most common “error” for students: some students do not realize they need to enter Blackboard through LDB.
  • Students should do a fresh install at the beginning of each semester. There is no need to un-install LDB. Just re-install LDB.
  • LockDown Browser is installed on most campus lab computers.
  • You will see a “Check for Updates” option when you are logged into LDB. It is a always a good idea to click the option, and accept any update offered.

Instructor Tips / Need to Know

A recommended best practice is to include the download link to Respondus LockDown Browser in your course, or at least in an announcement. Share this blog post with students, too, so they have support resources.

Remind students to contact the Help Desk or Blackboard Support if they have any issues or questions. If you would like a sample quiz added to your course to give students a trial of using LDB, contact Cindy Bowers.

  • The most common “error” on the instructor’s side: Removing the LDB-created password under Test Options. Think of it as an invisible password, or the “lock” in LockDown Browser.
  • Do not share the LDB-generated password with students. If you want them to have a password for your exam, you can do that from the LDB tool under the Control Panel > Course Tools > Respondus LockDown Browser.
  • If any settings are changed (dates/times, number of attempts, any test settings at all), go back to the tool and look for a red “Fix It” error message. Control Panel > Course Tools > Respondus LockDown Browser. Simply click Fix It and the test will once again be available to students with the use of LDB.
  • If you do not see Respondus LockDown Browser in your course tools, go to Control Panel > Customization > Tool Availability. Check the Box next to Respondus LockDown Browser to make it available in your tools.
  • To get started using LDB for quizzes and exams, see instructions on our Blackboard Blog page for Faculty.

Support for LockDown Browser

Cindy Bowers

Matt Long

Help Desk 

Help Desk Phone 252-328-9866

Respondus Lockdown Browser update (students)

Student Auto Update for the Respondus Lockdown Browser.

All students running the  LockDown Browser Student Edition for Windows are alreadyon version through the automatic managed updates. To manually update to the latest version, they can click on the “i” button in the LockDown Browser toolbar. When the Information dialog appears, they can click on “Check for Newer Version” to start the update process:

Image here —>

If you have any questions at all please email or for Lockdown Browser Support.


LockDown Browser Issue

9.24.2014 | Updates on Respondus LockDown Browser Issues

Very recently we updated some settings for one of our building blocks, Respondus LockDown Browser. We reported issues with test taking to the vendor and they provided us with the necessary updates to their product. With those updates in place, students should no longer get the “session error” message. Because of those updates, it is important that you look at your settings in your own courses, if you require that quizzes be taken with LDB. It just takes seconds, plus it’s a good reminder to look at the actual tool now and then.

For Instructors: As the screenshot (below) displays on the Instructor Settings, there are some quizzes listed with “Not Required” or “Required.” One quiz, in the example, has a red error message with “Fix It.”  Once the Fix It button is clicked, just choose Modify Settings and then require that the quiz be taken in LDB. Normally that Fix It error messages results from a change to the quiz name or a settings change in the Test Options. In this case, it is because we updated the building block.




Reminder: Instructor should double check for the “Fix It” error message in the tool before releasing the exam. Remember, the scrambled password in test options should not be removed; think of it as an “invisible” password, invisible to you and students. If exam settings were changed, you may see a “Fix It” error. To check, go to Control Panel, Course Tools, Respondus LockDown Browser, and if you see “Fix It” next to any exams, click Fix It and that’s it.



9.4.2014| Respondus LockDown Browser Issues on personal computers (please note – these solutions are for PC users only)

For Students: Student sees one question at a time. Issue has been fixed.

Issue: “Session error:” This is very sporadic, and does not affect submission. Continue to click through. Very few users everyone gets the error; again, it does not affect answering questions or submitting exam. Students should update LDB, if they see a message while in the LDB environment.

Issue: Student reports, “I can only see one question.”  Issue has been fixed, noted above.

Solution:  Compatibility settings in IE can be problematic with students who only see one question on a quiz. We do not recommend Internet Explorer for Blackboard, but LockDown Browser has many of the same settings as Internet Explorer. So, in this case, we tell students to do this if they can only see one question or do not see a submit button – they will have to save any questions, and back out of LDB, even if means a force shutdown.

Then, in this order:

1. Open up Internet Explorer. Go to Tools > Internet Options > General tab > Browsing History: Delete.

2. Tools > Compatibility View Settings > disable/UNCHECK all settings enabled during reset. Screenshot below.

Note: If the student has an old version of IE, i.e. IE7, they should update IE to 9, or preferably 10 or 11 and then recheck those compatibility view settings.)

We’ll do further troubleshooting if necessary! If this happened in a computer lab on campus, let us know and provide the name of the lab. Submit a Help Ticket @ or  email us:

Reminder: the link to provide students to install or re-install LDB: Download here

IE screenshot

compatibility view settings in IE



Issue: “Link is Blocked” Error Message

This occurs when there is a second level link (as in a PDF attachment) being accessed from a primary level link. However, link blocking usually does not occur until the student enters a quiz and starts accessing links within a quiz. Usually, this comes from configuration issues with the underlying Internet Explorer browser components.

Solution: To resolve this issue, please try the following after leaving the LDB environment:

  • Start Internet Explorer and first go to Tools.
  • From the Tools menu, select Internet Options.
  • Inside the Internet Options dialog box under the General select Browsing History.
  • Hit Delete to clear the browser cache and related areas.
  • Finally, if you are running any third-party toolbars or add-ons, remove them from Internet Explorer.




LockDown Browser Info – Instructors


LockDown Browser by Respondus is a tool/building block in Blackboard, which is effective at reducing test-taking issues, and promote academic integrity on online exams. As instructors, your email messages from students who report being kicked out of tests will be reduced. Respondus LockDown Browser is a secure, custom browser that locks down the testing environment within Blackboard. Instructors will find the tool in their Bb course, under Control Panel > Course Tools > LockDown Browser (no installation necessary for instructors). When an assessment is started, students are locked into it until they submit it for grading (unless the instructor makes an exception to LDB settings).

New 8/29/14: If your student says they use a Google Chromebook / Laptop – those are NOT compatible with LDB. The Chromebook operating system is mostly a browser itself.

New 10/24/14: If you would like to provide your students with some tips for settings or troubleshooting any issues, here is a PDF for Students you can add to your course.

URL to provide students for download of LDB: Install Link

Article: Five Little-Known Reasons for Using LockDown Browser

You can provide a web link to students to install the browser on their home computers. We keep that link updated on the “Blackboard Support” tab once you log into Blackboard. The browser will only be used for test-taking within the Blackboard environment. Or, students can take exams in many computer labs where LDB has been installed on machines on both east and west campus. We have many instructors on campus who use LDB for their online quizzes and they are happy with the tool for academic integrity purposes, and for reducing the “I got kicked out…” messages and phone calls from students.

Finally, the student module in Blackboard has LDB information for students with instructions, tips, and resources for help.

Instructions & Info

Best Practice – Suggestion

Consider creating a simple, practice quiz (with complete/incomplete instead of a grade) that you require to be taken with LDB. Doing so cuts down on 1) any last-minute downloading of the LockDown browser before the first real quiz, and 2) last minute “help” emails from students before the first real quiz. For a good look at what LDB is about, watch this LockDown Browser for Instructors video from the Respondus people, which also gives you a view of what students will see. Would you like a sample quiz? Ask the Blackboard team! We have created a generic 5-question sample quiz you can import to your course.

Here’s why we like LockDown Browser:

    • Integrates with Blackboard; instructor has the choice whether to utilize LockDown browser for one test or all tests
    • Compatible with PC and Mac
    • Instructor can still provide links to outside sources to view during exam; however, students cannot navigate to any other website from that link.
    • Assessments are displayed full-screen and cannot be minimized
    • Assessments cannot be exited until submitted by users for grading
    • Task switching or access to other applications is prevented
    • Printing functions are disabled
    • Print Screen and capturing functions are disabled
    • Copying and pasting anything to and from an assessment is prohibited
    • Right-click menu options are disabled and function keys are disabled
    • Screen capture, messaging, screen-sharing, virtual machine, and network monitoring applications are blocked from running
    • The browser automatically starts at the login page for the institution’s course management system
    • URLs cannot be typed by the user
    • External links don’t compromise the “locked” testing environment
    • Assessments that are set up for use with Respondus LockDown Browser cannot be accessed with other browsers.


  1. If just a few students are having problems on their own computers, it is likely a configuration/setup issue on their personal computer. The Help Desk or Blackboard Support team can do the troubleshooting.
  2. If ALL students send you an email because they are experiencing problems logging into the test with LDB, it is likely a LockDown Browser configuration setting. A quick way to check that LDB is still correctly required for the exam, go to the Control Panel > Course Tools > Respondus LockDown Browser. You will see a list of your exams. If you see a red “error” message, click Fix. Do NOT go back to Edit Test Options to change any settings, and from that Edit Test Options area, DO NOT delete the default password or UNcheck the Password Required box. That number is an LDB-generated password that needs to be in place (do not provide that to students and do not delete it).

See this blog post about an optional settings change on the instructor side if students cannot submit an exam in LDB. This is a nice addition to the settings.


A Blackboard Admin will be happy to help you check your settings or do any troubleshooting with students. Contact the Help Desk at 252-328-9866, or the Blackboard Support Team:,,, or

From one of our instructors:

“I was hesitant about requiring LockDown Browser for the 150 students taking 12 quizzes per semester in my classes.  I was concerned that I would be overwhelmed with problems and questions.  However, the problems were few and as usual the Bb team would swoop in to help me with any and all of those.  The online instructional materials created by the Bb team are very effective.  Students taking the few minutes to review those rarely have additional questions about using LockDown Browser. ”  KVS

In anticipation of any LockDown Browser help tickets where student gets an error message during a test or does not see submit button – this works like a charm. Unfortunately we have to mention IE.

LDB has similar settings to IE. Even though we do not recommend IE as a browser for Blackboard, IE does need to have compatibility settings turned off. If the user still has IE 7, that needs to be updated to IE 8. Then open a window in IE. Go to Tools > Compatibility View Settings > Disable/remove ALL settings.

Computer Labs on Campus with LDB installations

AHN2502 (Laupus Library Computer Lab)
Austin 104
Austin 110
Austin 204
Aycock Basement
Bate 2005
Bate 2007
Bate 2009
Bate 2016
Bate 2017
Bate 2018
Brewster C203
Brewster D201
Brewster D213 (Kim Lab)
Brewster D214  (Kim Lab)
Brewster D302
Brewster D302A
Belk 1414
Belk 3102
Brody (BR2L37)
Christenbury 105
Eller House 110
Flanagan 214
Flanagan 378
Graham 207
Howell Science N301
Joyner Basement (CAVE)
Minges 101
Minges 82
Mendenhall Basement Computer Lab
Old Cafeteria 2501
Rivers 128
Rivers 139
Rivers 254
Rawl 135
Rawl 208
Rawl 304
Scales 132
Sci Tech 343
Sci Tech 347
Sci Tech 435
Ward 244
Ward 332
White Hall Computer Lab
Wright 301